Shipping, cancellations & delivery care
Shipping
We pack ceramics in reinforced cartons with cushioning designed for fragile tableware. Shipping rates and any import duties are calculated at checkout based on your destination. You’ll receive tracking once your order is on its way. Large sets may travel in more than one carton—multiple tracking numbers are normal.
Cancelling an order
If your plans change shortly after checkout, you may request a cancellation within 24 hours of placing the order—provided packing or dispatch has not yet begun. Please contact us with your order number, and we will help as quickly as we can.
If something arrives damaged or incomplete
Ceramic is carefully packed, yet transit mishaps can still happen. If a piece arrives damaged, missing, or appears lost in shipping, please reach out within 7 days of delivery. To help us resolve this promptly with the carrier, we kindly ask for a continuous unboxing video—starting from the sealed outer carton through to the contents. Photos of the carton and affected pieces are also welcome.
With that documentation, we will arrange a replacement or refund for covered transit damage or loss.
After delivery
Once your order has been safely delivered, we are unable to offer refunds for change of mind or preference. This helps us keep handcrafted ceramics accessible while still protecting you when shipping issues occur.
We remain fully available for damage or loss claims as described above—and for any product questions before or after you order.