Do you ship internationally?

Yes. Rates and duties are calculated at checkout.

Can I cancel my order?

Cancel within 24 hours if packing or dispatch has not begun.

Can I return for a change of mind?

After delivery, Nazifa does not offer change-of-mind refunds or exchanges.

What if ceramics arrive damaged?

Contact us within 7 days with a continuous unboxing video (sealed carton to contents) and photos for replacement or refund of covered transit damage.

Can I order wholesale?

Yes. Visit the Trade page for sampling, MOQ, and lead times.

Help & questions

Many underglaze-transfer pieces are microwave safe; hand-painted pieces vary. Always check the product page.

Yes. We use clear food-contact glaze on ceramic bodies and do not intentionally add lead or cadmium to decorative formulations.

Yes. Shipping and any duties are calculated at checkout. See Shipping & Returns.

Yes—cancel within 24 hours of placing the order if packing/dispatch has not begun. After that window, contact us and we will check fulfilment status.

After delivery, we do not offer change-of-mind refunds or exchanges. Transit damage or loss is covered separately—see Shipping & Returns.

Contact us within 7 days with a continuous unboxing video (sealed carton to contents) and photos—we’ll arrange replacement or refund for covered transit issues.

Visit Trade & Wholesale for sampling, MOQ, and lead-time inquiries. EXW pricing is shared privately.